Skilled Manpower:

Our skilled manpower comprises experienced individuals trained to handle the technical and operational demands of toll management. These professionals play an essential role in the efficient functioning of toll booths and include:

• Toll Collectors and Supervisors:
  Trained in cash and digital transaction management, toll collectors are responsible for fee collection, ensuring accuracy and maintaining transaction records. Supervisors oversee daily operations, handle complex customer interactions and manage shift schedules.
• Technical Support Staff: Toll operations often rely on digital payment systems, CCTV surveillance and automated toll collection technologies. Our technical support team is skilled in troubleshooting and maintaining this equipment, ensuring minimal downtime and smooth operation.
• Customer Service Personnel:
  Our customer service team handles inquiries, resolves issues and assists with toll-related concerns, providing a positive experience for all road users. They are trained in communication, conflict resolution and customer interaction, helping to maintain order and satisfaction at toll booths.
• Security Personnel:
  Trained security staff monitor toll plazas to ensure the safety of both workers and motorists. They are equipped to handle emergencies, prevent unauthorized access and support law enforcement when necessary. Each of these skilled personnel is trained to handle the technical and customer-oriented aspects of toll management, ensuring professionalism and efficiency at all times.

Unskilled Manpower:

Support personnel play a crucial role in maintaining the cleanliness, orderliness and general upkeep of toll plazas. Our unskilled manpower includes:

• Traffic Controllers:
  Responsible for directing vehicles, managing lanes and ensuring smooth traffic flow, traffic controllers help reduce congestion and prevent accidents at toll booths.
• Maintenance Workers:
  Our maintenance staff performs essential tasks such as cleaning toll booths, maintaining surrounding areas and ensuring that booths remain presentable and functional.
• General Helpers:
  These personnel assist toll operators and supervisors by handling various tasks, from delivering necessary supplies to organizing queue lines and managing vehicle parking when required. All unskilled manpower personnel are trained in basic customer service skills, safety protocols and toll management processes, enabling them to contribute effectively to the toll operation environment.

At Sarvodaya Security, we recognize that toll management goes beyond fee collection; it involves seamless coordination, exceptional customer service and rigorous adherence to safety and regulatory protocols. Our approach includes:

1. Training and Professional Development:

Every member of our team undergoes extensive training, covering toll management systems, payment handling, customer service and safety protocols. This training ensures that our personnel are equipped to handle the responsibilities and challenges of toll management with professionalism.

2. Compliance and Documentation:

Compliance with traffic, toll and safety regulations is vital. Sarvodaya Security ensures full adherence to local and federal laws regarding toll operations. We handle all documentation, contracts, payroll and reporting, giving our clients peace of mind and freeing them from administrative tasks.

3. Flexibility and Scalability:

Our toll management services are flexible and scalable, allowing us to adjust manpower based on demand. Whether for high-traffic periods or regular operations, we provide staffing solutions that can scale up or down quickly, ensuring a smooth experience for both toll plaza operators and road users.